Privacy Policy

Tektronix Technologies ("we", "us", or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you visit our website or engage with our enterprise security solutions across Saudi Arabia. We comply with the Saudi Personal Data Protection Law (PDPL) and applicable Saudi Arabia data protection regulations.

1. Information We Collect

We may collect the following categories of personal information:

• Contact Information: Name, email address, phone number, company name, and job title when you submit an enquiry or request a demo.
• Usage Data: IP address, browser type, pages visited, and session duration collected automatically through cookies and analytics tools.
• Communication Data: Records of correspondence if you contact us by email, phone, or our web forms.
• Business Information: Details about your organisation's security requirements shared during consultations or project scoping.

2. How We Use Your Information

We use the information we collect to:

• Respond to enquiries and provide quotations for access control, visitor management, and related security solutions.
• Schedule site assessments, demos, and consultations across Saudi Arabia.
• Send relevant updates on products, certifications, and regulatory compliance (with your consent).
• Improve our website and service offerings based on usage analytics.
• Comply with legal obligations under applicable Saudi regulations.

3. Legal Basis for Processing

We process your personal data on the following legal bases:

• Contractual necessity: Processing required to respond to your service enquiries and deliver our solutions.
• Legitimate interests: Improving our services and maintaining business relationships.
• Consent: Where you have explicitly opted in to marketing communications.
• Legal obligation: Where we are required to process data under applicable Saudi law.

4. Data Sharing and Disclosure

We do not sell your personal information. We may share data with:

• Trusted partners: HID Global, Honeywell, and other technology partners strictly as required to fulfil your project.
• Service providers: IT and hosting providers who process data on our behalf under strict confidentiality agreements.
• Regulatory authorities: When required by Saudi NCSC, SAMA, NCA, or other applicable Saudi regulatory bodies.

5. Data Retention

We retain personal data for as long as necessary to fulfil the purposes for which it was collected, or as required by applicable law. Enquiry records are typically retained for 3 years. You may request deletion at any time (subject to legal retention requirements).

6. Your Rights

Subject to applicable Saudi law, you have the right to:

• Access the personal data we hold about you.
• Correct inaccurate or incomplete information.
• Request deletion of your data (right to be forgotten).
• Withdraw consent to marketing communications at any time.
• Lodge a complaint with the relevant data protection authority in your country.

To exercise any of these rights, contact us at Enquiry@tektronix.sa.

7. Cookies

Our website uses cookies to enhance your browsing experience, analyse site traffic, and understand visitor behaviour. You can control cookies through your browser settings. Essential cookies required for site functionality cannot be disabled.

8. Security

We implement appropriate technical and organisational measures to protect your personal data against unauthorised access, alteration, disclosure, or destruction. As a provider of enterprise security solutions, we apply the same rigour to data security that we deliver to our clients.

9. International Transfers

Your data is primarily stored and processed within Saudi Arabia. Where data is transferred internationally (e.g., to cloud service providers), we ensure adequate safeguards are in place in compliance with Saudi PDPL and applicable Saudi regulations.

10. Changes to This Policy

We may update this Privacy Policy periodically. We will notify you of significant changes by updating the "Last updated" date at the top of this page. Continued use of our website after changes constitutes acceptance of the revised policy.

11. Contact Us

For privacy-related enquiries, please contact: